Accessibility Statement for Waste Collection Kennington

Waste Collection Kennington is committed to providing an accessible and inclusive experience for everyone who uses our waste collection information and related services in the Kennington area. We want all residents, visitors, and businesses to be able to access essential waste and recycling information, request services, and contact us without barriers. This Accessibility Statement explains the steps we are taking to improve accessibility and how you can get in touch if you need support.

Our commitment to accessibility

We aim to make the Waste Collection Kennington online experience easy to use and accessible for people with a wide range of needs and preferences. Our goal is to meet the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines describe how to make online content more usable for everyone, including people with visual, auditory, cognitive, and motor impairments.

Accessibility is an ongoing process. We regularly review our content and features so that residents in Kennington can access waste collection schedules, recycling guidance, bulky waste information, and service updates in a clear and understandable way.

WCAG 2.1 AA compliance

We are working to ensure that the Waste Collection Kennington website follows the WCAG 2.1 AA success criteria as closely as possible. This includes providing clear text alternatives for non-text content, ensuring sufficient colour contrast, supporting scalable text, and maintaining consistent navigation and layout across pages.

We also focus on making all key tasks related to waste collection, such as viewing collection days and requesting additional support, available in an accessible format. Where full compliance is not yet possible, we will prioritise improvements for content and features that are most important to residents in Kennington.

Screen-reader support

The Waste Collection Kennington website is designed to be compatible with modern screen-reading software. We use clear headings, descriptive page titles, and meaningful labels so that information about waste and recycling services can be accessed efficiently with assistive technology.

We aim to ensure that important content for accessible waste collection in Kennington, such as service status updates or changes to collection days, can be read in a logical order by screen readers. Where images are used, we provide alternative text when the image conveys important information about the service.

Keyboard navigation

We recognise that many people navigate websites without using a mouse. The Waste Collection Kennington website is being developed and tested to support full keyboard navigation for core tasks. Users should be able to move through menus, forms, and buttons using the keyboard alone.

We also aim to ensure that keyboard focus is visible and follows a logical sequence, so users always know where they are on the page. Where possible, we avoid keyboard traps and ensure that any interactive elements related to waste collection and recycling can be accessed and operated with standard keyboard commands.

Ongoing improvements for accessible waste collection in Kennington

We are continually working to improve accessibility across our waste collection content and services in Kennington. When we introduce new pages, tools, or features, we review them for accessibility and usability. Feedback from residents and service users plays an important role in guiding our improvements.

If you experience any barriers when using our waste collection information, or if there is a feature that would help make our service easier to use, we welcome your suggestions so we can consider them in future updates.

Contact us about accessibility

If you need information about Waste Collection Kennington in a different format, or if you have difficulty accessing any part of our online content, you can contact us. We will do our best to provide the information you need and to support accessible waste collection arrangements where possible.

To request assistance or to share feedback about accessibility, please contact our accessibility team and let us know:

• The page or service you were trying to use
• What you were trying to do
• The type of device and assistive technology you are using, if relevant

We aim to respond to accessibility-related requests in a timely manner and to work with you to find a suitable solution, whether that is an alternative format, additional guidance, or practical support with waste collection in the Kennington area.

Feedback and complaints

We take accessibility concerns seriously. If you are unhappy with our response to an accessibility request, or if you believe we are not meeting accessibility requirements, you can make a complaint. We will review your concerns and respond with information about any action we plan to take to improve accessibility for Waste Collection Kennington users.

This statement will be reviewed regularly as we continue to enhance our accessible waste collection services in Kennington and align with WCAG 2.1 AA standards.